Last updated: 2026-03-07
Ridonio is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how we collect, use, store, and protect personal information when users access or use the Ridonio platform. By using the Ridonio platform, users acknowledge and agree to the practices described in this policy.
The data controller responsible for processing personal data through the Ridonio platform is:
Ridonio
Kupfergasse 37, Cologne, 51145, Germany
info@ridonio.com
2. Personal Data We Collect
We may collect the following types of personal data: Identity Information (name, date of birth, government identification details, driver's license information), Contact Information (email address, phone number, mailing address), Account Information (username, account preferences, communication history), Transaction Information (booking details, rental history, payment records), and Technical Information (IP address, device information, browser type, cookies and usage data).
3. How We Use Personal Data
Personal data may be used for the following purposes: providing access to the Ridonio platform, processing bookings and transactions, verifying user identity and eligibility, facilitating communication between renters and owners, preventing fraud and ensuring platform security, and complying with legal obligations.
4. Legal Basis for Processing (GDPR)
We process personal data based on the following legal grounds: performance of a contract, compliance with legal obligations, legitimate business interests, and user consent where required.
5. Sharing of Personal Data
Personal data may be shared with other users of the platform when necessary to complete a rental, payment service providers, identity verification providers, insurance partners where applicable, and regulatory authorities when required by law. We do not sell personal data to third parties.
6. Payment Processing
Payments made through the platform may be processed by third-party payment providers. Ridonio does not store full payment card information. Users should review the privacy policies of the respective payment provider.
7. Data Security
Ridonio implements appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, loss, or destruction. However, no online system can guarantee absolute security.
8. Data Retention
Personal data will be retained only for as long as necessary to provide platform services, comply with legal obligations, resolve disputes, and enforce agreements.
9. User Rights
Under the General Data Protection Regulation (GDPR), users have the right to access their personal data, request correction of inaccurate information, request deletion of personal data, restrict or object to certain processing activities, and request data portability. Requests may be submitted through the platform's contact channels.
10. Cookies
The Ridonio platform may use cookies and similar technologies to improve user experience, analyze platform usage, and support security and functionality. Users may manage cookie preferences through their browser settings.
11. International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), Ridonio will ensure appropriate safeguards are implemented in accordance with GDPR requirements.
12. Changes to This Policy
Ridonio may update this Privacy Policy from time to time. Users will be notified of significant changes where required by law.
13. Contact
For questions regarding this Privacy Policy or personal data processing, users may contact: info@ridonio.com
